Case Study – AI in the gas sector

Transforming mission-critical operational processes takes more than digitization: it requires fast access to information, technical precision and confidence in decision-making. That was the challenge faced by one of Brazil’s largest natural gas distributors — and the origin of this Digiage case study on artificial intelligence applied to the gas sector.

With slow, fragmented access to technical standards and procedures, field teams were losing time searching for information essential to installation and maintenance work. This increased the risk of errors, rework and even accidents, in a sector where safety and compliance are non-negotiable and fast access to knowledge is critical.

To tackle this challenge, Digiage developed an AI-based solution focused on fast, accurate access to technical information. At the heart of the project was a virtual assistant able to interpret natural-language questions, understand context and deliver relevant answers directly from the company’s library of standards and documents, integrated with Microsoft Teams for easy day-to-day use by field teams.

The project was built on pillars such as technical curation of documents, automated ingestion to keep the knowledge base continuously updated, testing with real users and ongoing search optimization. This approach delivered more accurate answers, a better user experience and direct alignment with the team’s operational needs.

This case study shows, in practice, how artificial intelligence can transform mission-critical operational processes, making access to information faster, more reliable and more secure. Want all the details of the solution, the lessons learned and the impact on operations? Click the button below to download the full case study.